NHS campaign reminds public to use NHS 111 online ahead of the festive season

NHS campaign reminds public to use NHS 111 online ahead of the festive season

The NHS is reminding people they can get assessed and directed to the care they need by using NHS 111 online without leaving the comfort of their homes, with new TV adverts running from today.

As part of the next stage of the NHS ‘Help Us, Help You’ campaign, television adverts will show people travelling to a range of healthcare settings on their sofas, armchairs or beds, as they answer questions about their health concern on NHS 111 online.

After entering answers about health needs online, the service makes an assessment and directs you to the best place for your care – this can include a consultation with a pharmacist, a call back from a nurse, or visiting a same day urgent treatment centre or A&E.

The latest phase comes as a new survey found almost two in five people (39%) did not know NHS 111 online can direct you to the right care in as little as 90 seconds.

Almost half of respondents (48%) had used the NHS 111 phone service, but only 9% had used the online service. Nearly a third (31%) of respondents hadn’t used either.

In a medical emergency – when someone is seriously ill or injured and their life is at risk – you should continue to either go to A&E or phone 999.

Ahead of further industrial action next week (Tuesday and Wednesday), the NHS has said that people should continue to access emergency care and will contact anyone whose appointment has to be rescheduled. NHS staff have been working hard to put local plans put in place to minimise disruption to patients as a result of strikes.

Posted on Dec 19, 2022.

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