Terms You Might Hear

This is a system of training for GP reception teams to help them find out more about patients’ needs and direct them to the right person or service.

This is a conversation designed to help people understand an issue that is impacting them and to come up with the best solution for their particular need or lifestyle.

This is a conversation designed to help people understand an issue that is impacting them and to come up with the best solution for their particular need or lifestyle.

This is about treating the patient and their health as a whole, rather than focusing on one condition.

This brings together different services from different organisations within a geographic area, including councils, NHS providers and the voluntary sector, to give patients better care.

These are made up of health professionals with different areas of expertise who work together to make decisions about a patient’s care.

This means people have choice and control over the way their care is planned and delivered, based on what matters to them and their individual strengths and needs.

This is the first point of contact that a person has with health services, such as their GP, community pharmacy or dental services. It’s called primary, as it’s the first point of contact for the patient.

This is the service or place to which a patient is referred from a primary care service, such as a hospital or mental health service. It’s secondary, as it’s the second point of contact for the patient.

This is connecting people to local, community services to improve health and wellbeing by addressing non-medical issues such as social isolation or financial insecurity.

This refers to the initial assessment of a patient’s need to determine the best treatment.