NHS 111 is now available online

The NHS111 service is now available online for people who are comfortable using technology and would prefer to access the service digitally.

Using the new service, you will be able to:

• find out how to get the right healthcare in your area, including whether you need to see a GP or seek urgent care get advice on self-care

• get a call back from a nurse, doctor or other trained health professional if you need it

You can also use NHS 111 to:

• discuss worries about a long-term condition

• get end-of-life care, or report a death

• report child protection or vulnerable adult concerns

To find out about other ways to contact 111 if you have a hearing problem or need help in other languages, click here https://111.nhs.uk/Help/OtherWays

How NHS 111 online works

All you need to do is go to 111.nhs.uk and enter your age, gender, postcode and main symptom. You will then be asked a series of questions about your health problem - these are exactly the same enquiries that an NHS call handler would ask you during a telephone conversation.

After filling in the online form, you will given a recommendation or ‘disposition’ on what to do next. This could be anything from ‘visit a pharmacy’ to ‘call 999’.

NHS 111 online is a fast and convenient alternative to the NHS 111 phone service and provides an option for people who want to access 111 digitally.

Not only does it allow patients to get urgent healthcare online, it also helps to manage the increasing demand on NHS 111 telephone services.

Posted on Nov 24, 2022.

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